Customer Service RepresentativeStatys Solutions

Job Description
Handling a large volume of inbound and outbound calls in a timely manner to best serve our clients and their pharmaceutical needs
Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately and empathetically
Meet daily personal/team qualitative targets, and achieve all service, productivity and quality objectives
Tracking orders to ensure quick delivery and resolving delivery disputes so we can put our client's minds at ease and let them know as much detail regarding order as possible.
Being a highly adaptable, flexible professional who embraces teamwork and enjoys being part of a growing goal-oriented company
Job Qualifications:
Previous experience in a call center or customer support role is required
Previous experience with an online Pharmacy is an asset
High level of customer service orientation
Highly empathetic and relatable
Strong active listening skills and verbal communication
Adept to problem-solving and conflict resolution
Ability to multi-task and prioritize
Strong time management and decision making skills
Proficient with computers and hardware
Adaptability and accountability
Schedule:
8 hour shift
COVID-19 considerations: Virtual Recruitment Process
Experience:
Customer Service Representative: 2 years (Preferred)
Language:
English (Required)