Customer Service RepresentativeRockwell Collins

Date Posted:
2020-10-27-07:00
Country:
Philippines
Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Primary Responsibilities:
To be the primary Customer point of contact for all spares related requirements such as: produce related questions, spares quotations, sales order entry, expedite requests, return requests, tracing lost shipments, interpreting and clarifying customer orders and invoice query resolution and to support Sales Managers in the overall management of strategic accounts. Responsibilities include:
Account Management
Manage a number of accounts
Production of written reports
Take a pro-active role in A/R efforts following up requests from Credit Controllers for documentation and assisting in collection process.
Develop cross functional teams within finance, engineering, purchasing, and operations to enable prompt and accurate responses to Customers.
Sales Support
Support sales to proactively seek opportunities to grow and develop spares revenues from installed base by analyzing order history.
Support role to Sales on RFQ and quoting activities.
Support Customer visits with Sales Manager as required.
Support role to Sales Manager for specific programs such as Inventory stocking programs, required services quotes, and kit programs.
Customer Service
Communicate positively, professionally, and promptly with Customers.
Resolve queries
Issue quotations and follow up
Expedite order delivery
Resolve warranty issues and Customer returns.
Distribute reports as necessary and prepare management information
Support internal departments as necessary
Resolve or escalate Customer issues as necessary
Basic Qualifications:
Bachelor's degree and 2 years of relevant experience OR
In absence of a degree, 6 years of relevant experience is required.
Should have experience gained from within an office environment, where candidate will have been responsible for managing accounts and building relationships with key Customers.
Effective communicator at all levels, both verbally and written.
Attention to detail.
Promotes positive relationships, internally and externally.
The ability to use own initiative.
Strong planning and organizing skills.
Candidate should be able to demonstrate drive enthusiasm and a proactive approach to managing Customers.
Excellent numeracy and data handling skills.
Willing for 10:00PM to 8:00AM shift and holiday work schedule.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Interiors Service & Support organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
HMO and Dental Coverage
Tuition reimbursement
Life and group insurance
Shuttle Service
Meal Allowance
Retirement Benefits as early as five years
And more!
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms