Customer Service RepresentativeSiemens

Do you want to contribute tothe future of healthcare? As Siemens Healthineers values those who dedicatetheir energy and passion to this cause, our company's name is dedicated to ouremployees. It's their pioneering spirit, blended with our long history ofengineering in the ever evolving healthcare industry that truly makes us uniqueas an employer.
We offer you a flexible anddynamic environment and the space to stretch beyond your comfort zone in orderto grow both personally and professionally. Sound interesting?
Then come in and join our Philippinesteam as Customer Service Representative to represent our company and ensurehigh levels of customer service and satisfaction.
Your mission and responsibilities:
-You will receive customers calls /information of any kind
-You will allocate service incident; Forwardif not an service incident to the respective department
-You will enter service incident into ERP(SPIRIDON) system
-You will check SLA, contract condition,warranty, creditability information
-You will receive and distribute ticket /notification number as required
-You will forward service incident torespective technical support (TSE) in time and w/o any delay
-You will escalate to Customer Care CenterManager when resource is not available
-You will monitor daily Customer Care Centeroperation (Notification Monitor Screen)
-You will escalate to respective operationalgroup (tech-support / dispatch / logistics) if required
-You will generate daily performance reportsas defined
-You will monitor customer satisfaction onevery finished service on daily bases
-You will support operational group(tech-support / dispatch / logistics) in administrational work
To find out more about thespecific business, have a look at healthcare.siemens/
Your qualifications andexperiences:
-You have previous experience in customer service will be an addedadvantage
-You have knowledge of SAP will be an added advantage
Your personality and skills:
-You are customer-centric and passionate about customer service
-You have excellent communication skills
-You are fluent in both written and spoken English
-You are able to manage demands from customers and build good relationshipswith them
Being part of our team:
SiemensHealthineers is a leading global medical technology company.More than 53,000dedicated colleagues in over 70 countries are driven to shape the future ofhealthcare. An estimated 5 million patients across the globe benefit every dayfrom our innovative technologies and servicesin the areas of diagnosticand therapeutic imaging, laboratory diagnostics and molecular medicine, as wellas digital health and enterprise services.
Your cultural fit:
Our unique teamspirit arises from embracing different perspectives, open debate, and the willto challenge conventions. Change is a constant aspect of our work. We aspire tolead the change in our industry rather than just react to it. That's why wewant you to seek, implement and celebrate your best ideas.
To all recruitment agencies: Siemens Healthineers does not accept agencyresumes. Please do not forward resumes to our jobs alias, employees or anyother company location. Siemens Healthineers is not responsible for any feesrelated to unsolicited resumes.
Organization: Siemens Healthineers
Company: Siemens Healthcare Inc.
Experience Level: not defined
Job Type: Full-time