Customer Service RepresentativeCJO

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
Required language(s): English
At least 1 Year(s) of working experience in the related field is required for this position.
Preferably Entry Level specialized in Customer Service or equivalent.
Responsibilitiies
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.