Customer Service RepresentativeBuddyBoss
Willing to work on cyclical schedules
Responding to customer's inquiries via phone, email and live chat in relation to products and services
Gather customer information, analyze the concern and assist the customer
Update internal CRM and documentation
Resolve customer issues/complaints within the set SLA using the right processes and procedures
Report problems related to customers, operations, tools and/or system hardware/software
Evaluate and identify opportunities for process improvements
Performs other duties and responsibilities as assigned
REQUIREMENTS
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Required language(s): English
Must have a solid customer service experience
Familiarity with Wordpress is a plus
Amenable to work on shifting schedule, either via remote or on-site (office)
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BuddyBoss
About the company
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Metro Manila
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About the company
BuddyBoss jobs
Metro Manila