Customer Service Representative work onsite - personal cruise consultant (m7)NeksJob Philippines

Offer description
₱ 23,000.00 (monthly) Permanent contract Full Time
- Manage own time and priorities, to efficiently contact and service leads
- Build and maintain relationships with contacted leads to facilitate repeat business
- Champion and be an ambassador for the Cruise Holiday team including working with
and developing outbound processes
- Display excellent customer service and exceed customer expectations at every
opportunity; including (but not limited to) selling the right cruise holiday to meet
customer needs
- Incorporate key messages and strategies to ensure the best outcome for the customer
and the business , including brand compliance
- Utilize and develop creative selling techniques, including up-sell and cross-sell options to
customers; promoting certain sailings as directed by the business
- Guide and influence contacted leads to make a booking using selling skills and
strategies
- Proactively develop a lead follow-up process and strategy, including diary management
to contact leads in a timely manner and the provision of further information and/or
relevant brochure
- Take initiative to provide feedback and suggestions to the team and wider Customer
Service department on process and procedural improvements
- Maintain the highest standards of professionalism in all interactions, creating a positive
image of the products and the Company
- Challenge all levels of management utilizing correct channels, where facts and evidence
require it
- Commit to and demonstrate the values and behaviors of Customer Service and the
wider department / Company
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
7 minutes ago (updated)
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