Customer Service Representative - without exp - college graduatesJCCI Consultancy, Inc.

Job Description
· Answer inbound calls from customers
· Facilitate outbound phone calls for follow up and updating customers
· Document all calls handled accurately
· Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
· Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
· Redirect/Transfer calls to the correct department for better transition and service
· Adhere to prescribed shift and schedule
· Adhere to set service level targets or key performance indicators
Basic Qualifications:
· Education: At least 2 yrs of college + 1 yr of relevant work experience/Bachelor's degree
· Experience: Level 2 - At least 1 year relevant work experience in a BPO set up; college graduate (no experience)
· Excellent English skills must at least be intermediate level
· Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
· Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
· Minimum keyboarding skills of at least 30 words per minute
· Ability to multi-task and navigate multiple applications at the same time.
· Amenability to work at night full-time, shifting schedules, Philippine holidays
· Work Location: UP Technohub, QC
Salary: PHP 19,000 - PHP 25,000