Customer Service Representative (wfh)One CoreDev IT

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A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.
They are confident at troubleshooting and investigating they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and, maintain high customer satisfaction.
Responsibilities
Answer, screen and forward incoming phone calls
Provide basic and accurate information via phone
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Take the extra mile to engage customers
Performs other duties that may be assigned from time to time.
Our must-haves:
Must attend in-person meetings depending on the status of the pandemic
Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS
Must have a backup internet connection of the same speed, if the primary connection becomes spotty
Note: An online assessment of the workspace will also be part of the recruitment process
Status: This is a full-time, permanent position with benefits.
Hardware Provision: Company-issued Laptop will be provided on the first day.
Requirements
What we're looking for:
Proficiency in Microsoft Office Suite
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Customer service attitude
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Benefits
Perks & Benefits:
Government-mandated contributions: SSS, Philhealth, PagIBIG
13th month pay: computation is based on the salary package of the employee
Attendance Incentive: bi-monthly incentive for employees with perfect attendance
Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
Leave Conversion: maximum of 10 unused leave credits may be converted into cash
Special Leave Privileges: birthday occasions, client-initiated leaves
Healthcare Benefit with one (1) dependent
Life Insurance
Funeral Assistance: Php 5,000
Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company
One CoreDev IT

Makati City, Metro Manila
Permanent
Full-time