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DUTIES & RESPONSIBILITIES
This is a general customer service position which varies from telco services, retail services to product activations.
• Talk to customers over the phone to resolve their questions or concerns
• Accurately document and update customer records in the computer system
• Upsell products or services to customers, if appropriate
• Escalate customer complaints and/or calls to your manager when necessary
Cubao Site: 49-77 General Aguinaldo Ave, Cubao, Quezon City, Metro Manila
Are you one of the following?
• 21 years old and above; must have completed high school
• Crisp, clear speech
• Clear enunciation and word endings
• Comfortable in isolation for the entire shift everyday
• Wide vocabulary
• Able to listen and repeat what is being heard at the same time
• Patient!
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Alorica Teleservices, Inc.
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Alorica Teleservices, Inc. jobs
Quezon City, Metro Manila
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