Customer Service Representative | spanishEMAPTA PHILIPPINES INC.

EMAPTA is looking for a Technical Support Representative to join our growing team!
Role/Purpose
The Customer Care Support Representative is responsible for creating a friendly and professional contact experience between Horizon Brands and the consumers who use our products. This interaction is critical since it will define the perceptions and relationships between these consumers and the products and brands that they will use and share with others over time. This role will also be responsible for sharing the information from these interactions with the Customer Support Supervisor as well as other departments and individuals throughout the company.Major Responsibilities:
Assist and resolve customer inquiries or problems in a prompt and professional manne3r
Respond to inquiries through various channels of communication including phone, email, live chat or electronic message boards
Help consumers with product installation, trouble shooting, warranty claims and other questions or concerns
Complete detailed logging of each contact details in CRM system (Zendesk) for tracking and analysis
Competencies and Requirements:
3-5 years' experience in a consumer support role with progressive responsibility in a technical or mechanical environment
Proven technical ability to learn and explain to others over the phone or via email how to install and trouble-shoot hardware and appliances for the home, and or electronic accessories for cars and trucks.
2+ years' working familiarity with current and emerging customer service-centric technology solutions from simple electronic products to more complicated wireless systems.
Ability to learn and master familiarity with a wide range of products via product manuals, videos, samples and other sources.
Excellent verbal and written communication skills (English)
Excellent interpersonal / communication skills and attention to detail
Excellent computer / administrative skills
Ability to work from home during COVID19 restrictions and still maintain professional interactions with customers
Ability to work night shift to align with US time zone coverage and flexibility to work weekends as needed.