Customer Service Representative - Spanish SpeakingM2MJ Human Resources Consulting

Description
Job Functions:
• Process all forms of customer requests sent through fax, phone, email or chat.
• Provide customer with price and availability of Company products and other brands as assigned.
• Process all order requests for maintenance) - cancellations, delays, accelerations/expedites and
quantity changes.
• Monitor and schedule order releases and customer request dates.
• Manage all open back-orders to ensure correct and timely release for shipping.
• Generate open order reports and send to customers to inform about order status.
• Coordinate payments and payment terms.
• Prepare pro forma quotes for cash-in-advance customers.
• Contact carriers and/or Logistics group to get freight rates for same day shipments and for pro forma
quotes.
• Prepare necessary documents for proper processing of shipments.
• Coordinate all international shipments with customers and Distribution group.
• Coordinate shipping and export issues.
• Manage account of assigned distributors as primary contact.
• Perform as backup (secondary contact) to co-CSR in his region and across other regions within the
department.
• Work with outside sales concerning 'miscellaneous customers' on quotes and brand authorization for
specific products.
• Accountable for retaining all transaction records by recording all transactions in the CRM tool attaching
all corresponding emails and other documents.
• Responsible for complying with all International Trade and Compliance policies, as applicable to the
Department.
Job Requirements:
• Must have a 4 Year College Degree
• Must be computer literate: PowerPoint, Word, Excel, E-mail, Internet / Intranet for business functions
• Must have above average verbal and written communication skills
• Must have the ability to multi-task
• Must be Spanish Speaking
• Willing to work on night shift
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): Spanish ,English ,Tagalog
Availability for travel: No
Availability for change of residence: No

Pasig, National Capital Region ·  24 September (updated)
Work type
Full Time