Customer Service Representative (shock surplus)Ninja Partners

Position Title: Customer Service - Shock Surplus - Onsite
Job Location: Clark Freeport Zone, Pampanga
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Primary Objectives:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities:
Provide phone, live chat, and email support for our customers and business partners
Work as a member of the Shock Surplus customer service team, providing support to other agents and keeping the system organized
Actively communicate priority cases and issues to other team members and management
Take ownership of portions of the customer service system, to make sure it runs well, and to help management continuously improve
Communicate feedback to our engineers about our sales channels and internal communication systems
Play a support role to our automotive experts as needed
Assist CEO and Creative Director with generating sales material and marketing content.
Provide feedback during the testing of new website functionality and online marketing content.
Qualifications:
One year of Ecommerce experience.
One year automotive parts experience.
Outstanding communication skills: in-person, on the phone, email, and via the chat window
Minimum of 1 year, ideally 2+ years of experience in a customer support role for an online business doing 20+ orders per day
A fantastic attitude and strong work ethic
High-level proficiency with a PC and the Internet, including the Google Suite
Existing knowledge of a digital ticket management system such as eDesk, Help Desk, Zendesk is a big plus
Associate's or Bachelor's degree from a 2- or 4-year institution preferred but not mandatory
Written and spoken fluency in Spanish a plus but not required
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.