Customer Service Representative (pioneering premium airline account)TDCX Philippines

Salary Details
PHP 36,000
Job Address
21/F-26/F Robinsons Cyberscape Gamma Topaz and Ruby Roads Ortigas Center, Pasig City
Job Description
Join TDCX and be interviewed in the comforts of your home!
Are you an experienced customer service rockstar who wants to be part of our pioneering team for a premium airline account? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top reasons to work here:
Above-industry average salary. Earn up to PHP 36K monthly!
Php 20,000 New Hire Bonus*
Start Date is on April 5, 2021
Group life insurance starting on Day One
HMO benefits on Day One + 1 free dependent after 6 months
Monthly performance bonuses upon regularization
25% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
As a CSR for our premium airline account, you goal is to deliver #happier customer experience. You will handle phone-in / chat enquiries of current and prospective members, identify cause of problems, and recommend solutions.
You are also required to perform these job functions:
Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
Maintain member accounts whenever there are changes in their profiles
Send program-related collaterals and forms
Advise on latest promotions and mechanics
Manage feedback/ complaints and liaise with backend support to resolve members’ issues
Involve in ad-hoc projects
Meet daily KPI requirement
Who are we looking for?
Completed at least 2 years in college
At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account
Preferably with GDS experience
Strong verbal and written English communication skills
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City
How to Apply? Online.
Sign up here bit.ly/TDCXManilaCareers and one of our Talent Acquisition Representatives will reach out to you..
*Terms and Conditions apply
Job Type
Customer Service/BPO
Working Hours
09:00 AM to 06:00 PM
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NCR, Metro Manila, Pasig, Philippines
1 Year or less
Full-time
PHP 36,000
Vocational Graduate
100 Vacancies