Customer Service Representative job at alorica teleservices, inc. in davao city | workbankAlorica Teleservices, Inc.

Join our team as one of our awesome On-Site Customer Service Representatives at our Alorica Davao site today and enjoy all these insanely great perks* you can benefit from:
-10% Night differential
-Php 1.5K Rice Allowance
-13th Month Pay
-Paid Leaves
-Holiday and OT Pay
-Mental Well-being Program
-Free medical insurance upon regularization
-Covid 19 vaccination program
*Terms and Conditions apply.
To take advantage of these awesome stuff, you must first:
-be at least 18 years old
-be at least a HS/SHS graduate
-at least have 6 months of International BPO experience
-have good communication skills
-be amenable to shifting schedules
DUTIES & RESPONSIBILITIES
This is a general customer service position that varies from telco services, retail services to product activations.
Talk to customers over the phone to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Escalate customer complaints and/or calls to your manager when necessary
Davao Site: Luisa Building One Matina I.T. Park McArthur Highway Matina, Davao City 8000
Workbank

Davao City
Permanent
Full-time