Customer Service Representative: inbound calls and chatsThe Filipino Mall Corporation

BRIEF JOB SUMMARY:
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
JOB IMPACT:
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
QUALIFICATIONS:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent in both written and verbal communication using English and Filipino language.
Ability to multitask, prioritize, and manage time effectively
High school degree
DUTIES AND RESPONSIBILITIES:
Manage large amounts of incoming calls and chats
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
NOTABLE FUNCTIONS:
Serves customers by providing product and service information; resolving product and service problems to maintain high customer service satisfaction.
EQUIPMENTS USED: Computer, Cellphone, Landline
REPORTS TO
TEAM LEADER and COO
Expected Start Date: 16/07/2021
Job Types: Full-time, Permanent
Salary: Php537.00 per day
Location: Pasay City