Customer Service Representative (homebased)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Respond promptly and respectfully to phone calls from the public
Manage Message Bank in a respectful manner and return any missed calls
Work to a rotating roster
Facilitate a smooth handover at the change of shifts
Regularly and consistently communicate with all other team members
Log jobs using the Asana app to the appropriate people
Use Kasa app to reboot machinery remotely when required
Monitor cameras app on a regular basis and access remote playback when required
Use Teams and/or Google meet and Freshdesk
Qualifications
Demonstrate exceptional communication skills
Speak very good English
Have excellent customer service and resolving skills
Display a positive attitude and an outstanding telephone manner
A commitment to providing a high quality service
Have the skills to solve problems quickly and effectively
Have the skills to resolve conflict in a calm and respectful manner
Demonstrate initiative and resilience
Have a willingness to learn and undergo training
Have the ability to follow processes including working from scripts and being able to expand on and adapt these
Develop and maintain positive working relationships with team members
Additional Information
Work Location;
Permanent Homebased
Work Schedule
40 hours per week
Amenable to work on weekdays, weekends and holidays
Shifting Schedules
With HMO and competitive salary!
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time