Customer Service Representative- healthcareEncora Technologies Pte Ltd

Job Description
The main duty of a Customer Service Representative II is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures and compliance adherent. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management
.Key Responsibilities
Answer incoming calls in a manner consistent with department protocol.
Be available for support calls at the expected schedule times unless previously arranged with management.
Provide assistance to Healthcare customers while maintaining a courteous manner and helpful attitude.
Obtain, manage and maintenance data within the CHC claims management system as well as our CRM, in which we capture call details
Provide accurate and most current information to customers.
Organize personal resources for easy access and reference.
Complete any assigned tasks in a thorough and detail-oriented manner.
Escalate customer-level issues in a manner consistent with department protocol.
Additional responsibilities may be assigned.
Experience and Skill Requirements
Strong Organizational Skills
Customer service experience, in-person or call center (preferred)
Experience with Pharmacy or Pharmacy Tech Certification strongly preferred
Strong oral and written communication skills
Proficient with the Microsoft Office Suite
Ability to function independently as well as in a team oriented environment
Ability to navigate through multiple computer applications simultaneously
Ability to comprehend complex concepts
Ability to communicate empathy and understanding through both tone and manner
Ability to adhere to a schedule
Open to working a weekend day
Education:
High School Diploma or equivalent
Physical Demands and Working Conditions
This position involves sitting at a computer terminal for long periods.
Must be willing to work onsite 5x a week
Benefits:
Competitive benefits and compensation packages
Flexible schedules and work models for greater work-life balance
Ongoing technical training and Hyperscaler certification programs
HMO on day 1 up to 4 dependents
Yearly performance based appraisal