Customer Service Representative, FTC Hiring - Muntinlupa CityOptum
Workplace: Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 26/10/2020
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Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Inbound team receiving calls from our members and are responsible for processing the refill of their medication (usually medications are sent to the PT's address.
PCCs are responsible for taking inbound calls from customers needing a refill on their medications. They also assist customers with obtaining new prescriptions from our pharmacy. They educate customers on our services and help customers stay compliant with their medication. They complete order verification and price quotes, verify the copays for new and refilled prescriptions, and explain the benefits to the customer. Specialized teams work with certain disease states.
Primary Responsibilities:
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
Finished at least 2nd year in College or a Graduate of any non-licensure course (Fresh graduates are also accepted)
Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system application
Proficient problem solving approach to quickly assess current state and formulate recommendations
Flexibility to customize approach to meet all types of member communication styles and personalities
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
Ability to remain focused and productive each day though tasks may be repetitive
Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, holidays, as needed
Preferred Qualifications:
1+ years of data entry experience
Prior stable work experience
At least 25+ wpm
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Customer Service, Customer Service Representative, CSR, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, FTC Hiring, Alabang, Muntinlupa City, NCR, National Capital Region
Salary: ₱15000 - ₱25000
Address: Alabang
How to Apply: Apply at Bossjob!
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
Disclaimer
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PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Inbound team receiving calls from our members and are responsible for processing the refill of their medication (usually medications are sent to the PT's address.
PCCs are responsible for taking inbound calls from customers needing a refill on their medications. They also assist customers with obtaining new prescriptions from our pharmacy. They educate customers on our services and help customers stay compliant with their medication. They complete order verification and price quotes, verify the copays for new and refilled prescriptions, and explain the benefits to the customer. Specialized teams work with certain disease states.
Primary Responsibilities:
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Requirements:
Required Qualifications:
Finished at least 2nd year in College or a Graduate of any non-licensure course (Fresh graduates are also accepted)
Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system application
Proficient problem solving approach to quickly assess current state and formulate recommendations
Flexibility to customize approach to meet all types of member communication styles and personalities
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
Ability to remain focused and productive each day though tasks may be repetitive
Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, holidays, as needed
Preferred Qualifications:
1+ years of data entry experience
Prior stable work experience
At least 25+ wpm
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Customer Service, Customer Service Representative, CSR, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, FTC Hiring, Alabang, Muntinlupa City, NCR, National Capital Region
Salary: ₱15000 - ₱25000
Address: Alabang
How to Apply: Apply at Bossjob!
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
Disclaimer
Employers are solely responsible for all their job posting.
PinoyJobs.ph assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the contents, information, or other materials found in this website.
Some websites may contain links from our job listings. We are not responsible for any third-party web sites and do not make any representations regarding the content or accuracy of materials on such third-party web sites.
Every effort is made to keep the website up and running smoothly. However, PinoyJobs.ph takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Our Guarantee
Safe. Pinoy Jobs is free from scam job ads. We monitor job posting everyday.
Quality Employers. We moderate employer signups and verify each access request.
Clean and Professional. PinoyJobs.ph is designed and built with our users in mind.
Avoiding Job Scams
If a company or employer is soliciting money in exchange for a job, it is definitely a scam.
For direct hire overseas, do an extensive search about the company or the employer. Do a Google search.
For overseas employment opportunities please check with
the employer or agency license.
Optum, a UnitedHealth Group company Company Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group company:
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes it your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Learn more about careers at Optum: workatoptum.com
About Pinoy Jobs
Pinoy Jobs is the most trusted job posting site in the Philippines. We provide a safe job hiring platform to both employers and applicants.
Pinoyjobs
Other Info
Alabang, Muntinlupa City
Permanent
Full-time
Permanent
Full-time
Submit profile
Optum
About the company
Position Customer Service Representative, FTC Hiring - Muntinlupa City recruited by the company Optum at Muntinlupa, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative, FTC Hiring - Muntinlupa City or Optum company in the links above