Customer Service Representative for travel/ corporate travel managementEnshored

Job Description
Suggest and modify suitable travel options that best suit the client's needs.
Direct communication with the client thru email, chat, and/or phone call.
Support our B2B customers in their Business Travels
Liaise with suppliers and partners to resolve booking issues
Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
Background
At least 2 years experience in any Customer service position covering multi-channels operations in a contact center environment
Preferably, not a must, Customer service background in: Hospitality - hotels, travel agencies, airlines, offices. Any other customer service in a contact center environment is acceptable.
Excellent communication skills in Business English, spoken and written
Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role
Preferably, not a must, College/University Bachelor's Degree
Computer literacy, knowledge of word processing, typing, cloud-based applications
Skills and Personality Traits
Proven ability to provide excellent customer experience
Capable of seeing the big picture and interconnections between processes and the impact of actions
Mindful and independent worker with a high-level of self-awareness
Adept to apply critical thinking especially when situations fall in to grey areas
Highly empathetic and capable of understanding our customers needs and wants
Independent and reliable - can be counted on to take ownership
Process-oriented and detail oriented
Smart, organized, and knows how to prioritize
Comfortable and resilient when it comes to change, takes the initiative to keep themselves updated
Open and eager to give and receive feedback
Strives for continuous improvement and ambitious about growth
Enshored

Cebu City, Cebu
Permanent
Full-time