CUSTOMER SERVICE REPRESENTATIVE for financial technology/salary: 15,000 - 18,000/roxas blvd., pasayDempsey, Inc.

Shall help document the process flow, creating FAQs, creating KPI target, product knowledge transfer to
new hires. Shall take calls, chats, emails and provide accurate response to the end user through various channels.Shall resolve product or service product or service problems by clarifying customers concerns and determiningthe cause of the problem; selecting and explaining the best resolution. Ultimately, able to provide customersatisfaction and provide professional customer support. Shall diligently follow Company protocol and procedures.Maintain a positive, empathic and professional attitude. Shall be able to handle customer complaints and makethe necessary trouble shooting before reporting to immediate supervisor/ 3rd party partner and/ or internal I.T.Team. Shall raise to the immediate supervisor any questions that cannot be addressed by the Customer ServiceRepresentatives. Shall ensure that new processes and procedures are implemented and used effectively.
Qualification Required:Education: College Graduate
Work Experience: With 1-2 years' experience
Skills/certifications: With Customer Service experience. CSR Background should not be limited to the following:Credit Card outbound/inbound, Credit Card Fraud, e-wallet customer service, bills payment/remittance services,Tele sales, offering products and/or upselling. Familiar with Bank services or remittances and cryptocurrency isa plus. Has experience handling customer complaints. Can communicate in English and Filipino. Goodcommunication skills and has a good control over one's emotion is a must. Strong familiarity with the internetand MS Office applications. Willing to work on shifting schedules including weekends and holidays. Willing towork onsite.
Summary of role requirements:
Looking for candidates available to work on weekdays and Saturdays
1 year of relevant work experience required for this role
Working rights required for this role