Customer Service Representative for dayshift australian accountDelonix Marketing Corporation

We’re looking for a Customer Support Representative to join our fantastic team! This is for a DAYSHIFT Australian account - Saturdays and Sundays off.
 
We are in need of a capable Customer Support Representative who will ensure that our client’s customers receive prompt, friendly, and clear instructions and communications. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.
 
Responsibilities
Provide clarity on the courses offered by the client and what the customer should expect
Write responses to questions and include supporting information
Answer customer inquiries regarding products and service questions; suggest information about other products and services
Provide customer service by email and phone
Escalate cases as necessary
Update customer support and client-specific tools
Review and respond to social media content in the client’s communities
Perform admin related tasks across all areas of the business
Write simple and clear documentation of different business processes
Other tasks as assigned
Qualifications & Requirements
Minimum of 2 years’ experience in a phone, email, web chat-based, fast-paced & dynamic customer environment
High level of English communication skills - both written and verbal
Well-oriented with any of the following; Microsoft Office applications, database management, and other web and desktop applications
Strong problem-solving skills
Can work well in a team
Able to work with minimal supervision
Open to feedback and keen to learn
Outstanding customer service skills
Inherent organizational and multitasking skills
Strong attention to detail
Why work with Delonix Marketing Corporation?
Salary package with allowances & bonuses commensurate with experience
Legendary staff parties and social events (check our FB page)
We sent 30 staff to visit Australia for the year 2018 alone!
The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)
DAYTIME shifts, NO GRAVEYARD, and no rotating schedules
FREE daycare center for working parents
Added to company HMO after 3 months
Awesome Referral Bonus of 5K or 1K per month per referral (depending on hiring account)
Christmas and New Year break (for selected accounts)
Monthly Birthday Celebrations
Long-term stable position for the right person
 

2 to 4 Years Experience