Customer Service Representative - financial account (wave 1)ClearSource

Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need!In this role, you will provide customer support for our client's premium program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.
What you will do as a Customer Service Representative
Guide users through steps in the system and help them complete tasks successfully
Review entries or activity logs to verify accuracy and identify discrepancies
Investigate issues such as incomplete actions, mismatches, unclear statuses, or failed system steps
Troubleshoot system or process concerns using internal tools
Document all cases thoroughly, including actions taken and findings
Coordinate with internal support teams for escalations or items requiring deeper analysis
Follow standard operating procedures when processing requests or determining resolutions
Achieve performance standards including quality assurance, productivity, customer satisfaction, and attendance
What We're Looking For
Customer service experience (voice or non-voice) preferred but not required
Strong English communication skills
Good written communication skills for email and case documentation
Willingness to work onsite
Ability to multitask and stay composed during escalation scenarios
High attention to detail, especially when reviewing data or steps
Ability to learn new systems, tools, and workflows quickly
What We Offer
Competitive salary - Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) - Because work-life balance matters.
Outstanding career growth opportunities - Learn, advance, and develop your career.
A fun, innovative, and energetic team culture - Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees
Must be willing to work onsite
At ClearSource, our mission is simple: Making Lives Better-for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
Customer First - We are obsessed with delivering an exceptional customer experience.
Personal Accountability - We do the right thing and own our actions.
Humble Courage - We embrace feedback, seek growth, and push ourselves to improve.
Hungry - We bring passion, energy, and drive to everything we do.
Happy & Healthy - We believe in balance, well-being, and a positive workplace.
If these values resonate with you, this is your chance to join a fast-growing, high-performing team!Come join our team and see why ClearSource is an employer of choice.Powered by JazzHR
ClearSource

Pasig City, Metro Manila
Permanent
Full-time