Customer Service Representative | emailBuildzoom

We are looking for a highly organized and analytical person to join our growing content operations team and help us optimize the way we operate.
This team is responsible for uploading content and photos to websites.
Tracking shares and readership of our articles.
Most importantly, managing email communications with contractors who we feature.
The ideal candidate will have excellent written and verbal communication skills, and should have substantial experience with client-facing email outreach and management, preferably within the U.S. To succeed in this role, you should be able to craft appropriate responses to emails without supervision and manage / learn to manage all communications efficiently using CRM software such as Streak. Additionally, the candidate should be interested in learning how to evaluate conversion and click-through rates data for optimization.
Great written communicator
Proven experience with client-facing email campaigns
Strong attention to detail and skilled multi-tasker
Excellent communication skills both internally and externally, verbally and written
Outstanding time-management skills and adept at setting priorities
Fast learner and self starter - takes the initiative to proactively solve problems
Thrives in a fast-pace, goal-driven environment
Familiar with basic CRM software and Google Suite applications-, particularly Google Sheets
Work from Home
Entry Level / Junior, Apprentice Customer Service Computer Software / Engineering 1 opening Bachelor's degree graduate
BuildZoom is a US-based company that helps homeowners build and remodel their homes. BuildZoom's intelligent marketplace uses construction data to bring transparency to the industry, connect homeowners and contractors, and help them create successful outcomes. Our Manila office is growing in all departments, including software engineering, content marketing, and HR - we are looking for talented, driven individuals to join our team!
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time