Customer Service Representative - email/chatNext BPO Solutions, Inc.

JOB DESCRIPTION
Your Role:
- Handle incoming emails and live chat messages
- Respond to customer inquiries
- Record customer interactions
- Process customer accounts/subscriptions
- Acknowledge and resolve product/service problems and customer complaints
- Process orders, forms, applications and requests
- Identify and settle customers' needs to achieve satisfaction
- Maintain a working knowledge of the products, policies, and processes
 
Qualifications:
* Bachelor's Degree Level/Graduate of any business-related course
* 2+ years of email and chat support working experience
* Excellent verbal and written skills in English
* Good customer service and problem-solving skills
* A good team player
* Familiar with the following tools: MS Office, Zendesk, Kustomer, Slack
* Willing to work in the graveyard shift and on a shifting schedule
* Must be able to start ASAP
* Willing to work in Davao City
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
Customer Service, Email Support, Chat Support