Customer Service Representative (day-shift)Open Access

QUALIFICATIONS
A bachelor's degree, diploma, or equivalent in any discipline
At least 1 year of work experience in customer support in any industry
Experience working under an Australian account a bonus
With inbound email and chat experience
Excellent written and spoken English communication skills
Must possess customer service-oriented skills
Passionate about communication and interacting with people
Flexible and able to work in a fast-paced, team-oriented environment
Able to multitask and take responsibility in challenging situations
A critical thinker with good analytical skills and attention to detail
Upbeat, positive, kind, and empathetic personality
RESPONSIBILITIES
The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat. Provide timely support to customers via phone, email, and chat
Assist customers with pre- and post-sale inquiries and other concerns
Identify and escalate priority issues through appropriate when necessary
Collaborate with co-workers to improve work processes and service quality, helping promote a culture of improving the customer experience
Keep job knowledge and skills up to date by attending training and seeking continuous learning opportunities
Meet all key performance indicators set by the company and client
Adheres to the policies and procedures set by the company and client
Perform other tasks as required by the campaign
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
1 year of relevant work experience required for this role
Working rights required for this role