Customer Service Representative (csr)The Chalkboard Inc

Job Description
We are hiring a customer service representative to manage customer queries, bookings and complaints. You will also be asked to process bookings, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers .Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Benefits:
Work from home
Schedule:
Evening shift
Rotational shift
Weekends
Supplemental Pay:
Overtime pay
Education:
Senior High School (Required)
Language:
English (Required)
Shift Availability:
Night Shift (Required)
Work Remotely:
Temporarily due to COVID-19