Customer Service Representative (csr)Easy Click Online Marketing

Job Descriptions
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Job Qualifications
Bachelor's degree in business, marketing or related field.
Relevant working experience
Strong communication skills and ability to handle and maintain business relationship with current clients.
Ability to manage complex projects and multi-task.
Ability to perform with minimal guidance, be proactive, and handle uncertainty.
Schedule:
8 hour shift
Supplemental Pay:
13th month salary
Bonus pay
Overtime pay
Performance bonus
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)
Work Remotely:
No