Customer Service Representative (CSR) - PasigM2MJ Human Resources Consulting

Description
Job Functions:
• Processes all customer orders though phone, fax, email, and chat.
• Provides price and availability information to standard items.
• Processes requests for special items, modified products, reworks, retrofits, fall-outs in a timely manner.
• Offers alternative/suggestive selling and product interchanges and provides basic catalog information to
other CSR's, and customers.
• Process all requests for order maintenance on cancellations, delays, accelerations, quantity changes
and return goods authorization after analysis of customer situation.
• Manage, review, and maintenance assigned accounts on a regular basis to ensure proper release and
shipment based on specific customer instruction.
• Perform as back-up to other CSR's.
• Works with team on e-commerce order review to ensure accuracy of deliveries and capture special
shipping instructions.
• Coordinate with escalation points on expedites, technical assistance, pricing information, e-business,
product samples, account set-up and sales.
• Coordinate the order's release, invoice by date, picking, billing and shipping of orders with credit and
collections team.
• Coordinate with distribution and logistics team for standard, reworked or modified products in
conjunction with the customer's requested date, distribution workload and availability of goods.
• Participate in sales-driven projects and team initiatives (telesales, account management program, etc.)
• Ensure distributors, orders and shipments are trade-compliant based on guidelines.
• Maintain and update all records of customer profile information at Oracle CRM or other central
repository.
Job Requirements:
• Must have 4-Year College Degree
• Preferably with Customer Service Experience
• Must be computer literate: MS Office Applications (Word, Excel, Access, PowerPoint),E-mail / Outlook,
Internet / Intranet for business functions
• Above average spoken and written communication skills
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: Yes
Availability for change of residence: Yes

Pasig, National Capital Region ·  24 September (updated)
Work type
Full Time