Customer Service Representative - cebu siteREALPAGE (PHILIPPINES), INC.

Job Summary:
Contact Center Associates assist prospects in finding a new apartment home by marketing the property of interest, providing detailed information about the property's homes, answering questions about the home, community and local area, providing pricing and availability and ultimately seeking to schedule a visit to the community.
WHAT YOU'LL DO - To lead our clients to increased leasing rates, the Contact Center Associate must be a dynamic, customer focused, marketing professional who consistently exhibits strong sales closing skills, creative thinking and energetic communications coupled with a passion for helping people find a new apartment home.
RESPONSIBILITIES -
Duties include but are not limited to:
Demonstrate the ability to connect with callers with a friendly enthusiastic attitude
Successfully and accurately answer prospect questions and provide appropriate additional information regarding apartment communities, amenities, and specific apartment homes
Demonstrate use of selling/marketing skills to create value for callers based on community features
Qualify each prospect; successfully schedule an appointment to visit the community
Legibly document accurate information discussed during the call in PAMM for use by the onsite team
When necessary, escalate issues in accordance to Contact Center guidelines
Consistently maintain or exceed departmental KPI standards and quality
Achieve or exceed defined productivity goals
Honor all company policies and procedures
Follow weekly schedules and schedule changes
REQUIRED KNOWLEDGE -
English language fluency proficiency
Ability to adhere to a set schedule that may include weekends and holidays
Type at least 35 words per minute; accurately capture detailed information from the caller
Minimum of one-year customer service experience preferred
Previous contact center experience preferred
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