Customer Service Representative (back-office support team)RUSH HOUR CREATIVE SOLUTIONS

Rush Hour Creative Solutions, an established digital agency and outsourced back-office support company in the Philippines is looking for customer service representatives (email / ticketing, chat, voice based support) with at least 2 years of working experience to be part of its back-office support team assigned to its clients based in the:
US East Coast - a leading distributor (wholesale / retail / ecommerce) of luxury fashion wear and accessories.
London UK - a leading distributor (wholesale / retail / ecommerce) of specialty coffee equipment, eco-friendly diapers and other products.
This consultancy position is a full work from home position and the candidate will be expected to assist our clients in various day-to-day customer support related tasks.
Requirements:
1. College / Bachelor's degree
2. At least 2-3 of working experience in the area of customer service / customer support
3. Must have a stable and reliable internet connection at home, as this is a work from home position
4. Must have access to a computer capable of running MS office applications (ex. Excel), Video Conferencing Software (Ex. Zoom / Google Meet) and Online applications such as Gmail / Suite.
5. Competency is MS office Applications (ex. Excel) and other accounting software / applications
6. Good English communication (written and oral) skills and a solid grasp of the English language. Good English conversational skills is also required.
7. A high-level of attention to detail, well organized and possess good time management skills. Ability to multi-task preferred.
8. A flexible attitude, enthusiasm, be hardworking, confident and able to work well under pressure.
9. Good knowledge of generally accepted best practice customer service principles and procedures
10. Experience working for a company in the wholesale / retail trade industry a plus
11. Experience working for a company that sells online / Ecommerce a plus
12. Must be willing to work US East Coast working hours. For the UK team, it is a mid-shift (1PM to 10PM MNL time).
Responsibilities:
1. Provide customer service support services (email / ticket based, chat and/or voice)
2. Educate customers on inquiries and other product information
3. Handle any issues and/or complaints in a courteous and professional manner
4. Multi-task and access multiple data sources to be able to answer customer support requests
5. Coordinate with customer team members to resolve any customer support request
6. Comply with pre-defined customer support standards set by the company
7. Adhere strictly to any time and attendance rules and regulations
About Rush Hour Creative Solutions
Rush Hour Creative Solutions is an established "boutique" digital agency and outsourced back-office support company, founded in 2008 and based out of the Philippines with a proven track record. The company provides its services to companies (Start-ups to Global Top 1000), non-profits, advertising agencies and even other digital agencies throughout the world.