Customer Service Representative / back office agent4nexgen

CUSTOMER SERVICE REPRESENTATIVE / BACK OFFICE AGENT
 
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements:
At least 2 years in college, general education degree, or equivalent.
Proficiency in using computers and software.
Experience working with customer support.