Customer Service Representative : angeles site | apply now!!!TATA Consultancy Services (Philippines) Inc.

- Virtual Interview
- Competitive salary package and HMO Benefits
- Direct hire
- Can join asap
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Customer Service Representatives
• Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.
Responsibility:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Requirements:
• Average - Good communication skills
• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
Additional Information
• Candidate must possess at least a Bachelor's/College Degree , any field or Undergraduates (Completed 2 years in college without pending/back subjects)
• At least 7 month(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
•Applicants must be willing to work in Angeles,Pampanga.
•100 Full-Time position(s) available.