Customer Service Representative | accenture ilocosAccenture Philippines

Job Description
Customer Service Representative is responsible in focusing on solving problems. You relate well to all kinds of people, listen attentively. You can explain things easily and enjoy sharing your enthusiasm for new ideas. Tasks may include:
Answering customer calls and actively listening to identify their issues
Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
Maintains appropriate records, prepares required reports, and updates customer accounts
Performs customer request/problem identification and follows defined procedures to resolve correctly
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Coordinates with all sales channels for retention efforts on existing customer base
Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues
Minimum Qualifications
Qualifications:
Open to college graduates and college undergraduates with related working experience
BPO experience is an advantage
Excellent verbal and written English communications skills
Willingness to work evenings, weekends, and holidays.
willing to work in Accenture Ilocos