Customer Service Rep IV - (Korean)Medtronic Philippines Inc.
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 15/10/2020
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Posted on 04 May 2020
The KR Diabetes Care Center Specialist will be an expert in the business of his/her respective business unit, possessing high level leadership competencies and an enabler for all process improvements.
Each Care Center Specialist will be able to supervise team activities in the absence of the Care Center Supervisor, answer incoming calls for the Global helpline and do the necessary troubleshooting with patients, process replacement products and input and analyze data efficiently into the Medtronic systems.
In addition, KR Diabetes Care Center Specialist will be a primary relationship manager and "coach" for a group of patients during the first 180 days of therapy partnering with field and internal resources to ensure that our new patients stay motivated and successful throughout their onboarding journey.
A strong predictor of success for the Care Center Specialist is the ability to communicate effectively with both internal and external stakeholders in all applicable modes of communication, being proactive in strategies that will be beneficial to both processes and business unit, and have a higher sense of urgency and responsibility for role and team.
Requirements
· Fluent in both English and Korean Language
· Must be a Bachelor's Degree holder
· 3-5 years of experience in customer care, helpline or patient support role, in a Customer Care and/or Sales Associate capacity
· Minimum of 3 years of experience in the BPO/Call center or Shared Services environment preferably with overseas markets (APAC, US, EMEA, etc.)
· Experience in medical device or healthcare industry preferred but not required
· Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
Working Location
Unit 2901 29th Floor One World Place 32nd Street Corner 9th Avenue, Bonifacio Global City, Taguig City, 1634 Philippines, Bonifacio Global City (BGC)
Apply Now
Job Description
Bossjob
The KR Diabetes Care Center Specialist will be an expert in the business of his/her respective business unit, possessing high level leadership competencies and an enabler for all process improvements.
Each Care Center Specialist will be able to supervise team activities in the absence of the Care Center Supervisor, answer incoming calls for the Global helpline and do the necessary troubleshooting with patients, process replacement products and input and analyze data efficiently into the Medtronic systems.
In addition, KR Diabetes Care Center Specialist will be a primary relationship manager and "coach" for a group of patients during the first 180 days of therapy partnering with field and internal resources to ensure that our new patients stay motivated and successful throughout their onboarding journey.
A strong predictor of success for the Care Center Specialist is the ability to communicate effectively with both internal and external stakeholders in all applicable modes of communication, being proactive in strategies that will be beneficial to both processes and business unit, and have a higher sense of urgency and responsibility for role and team.
Requirements
· Fluent in both English and Korean Language
· Must be a Bachelor's Degree holder
· 3-5 years of experience in customer care, helpline or patient support role, in a Customer Care and/or Sales Associate capacity
· Minimum of 3 years of experience in the BPO/Call center or Shared Services environment preferably with overseas markets (APAC, US, EMEA, etc.)
· Experience in medical device or healthcare industry preferred but not required
· Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
Working Location
Unit 2901 29th Floor One World Place 32nd Street Corner 9th Avenue, Bonifacio Global City, Taguig City, 1634 Philippines, Bonifacio Global City (BGC)
Apply Now
Job Description
Bossjob
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Medtronic Philippines Inc.
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Position Customer Service Rep IV - (Korean) recruited by the company Medtronic Philippines Inc. at , Joboko automatically collects the salary of , finds more jobs on Customer Service Rep IV - (Korean) or Medtronic Philippines Inc. company in the links above