Customer Service OfficerArrow Electronics

Position: Customer Service Officer
Job Description:
What You'll Be Doing
Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
Submit Customer Surveys and correct post-delivery issues
What We Are Looking For
Bachelor's Degree
2-3 years of relevant experience in a customer service / order processing job function
Experience within the electronics or high technology industry is an advantage
Excellent customer service and interpersonal skills
Excellent communication skills
Demonstrated analytical and problem-solving skills
Skill in prioritizing requests, work, and multi-tasking
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical Insurance
Life Insurance
Year-end bonus
Performance Bonus
5-Day Work Week
Growth Opportunities
And more!
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2021 sales of USD $34.48 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at
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Location: PH-Muntinlupa City, Philipines (Insular Life Corporate)
Time Type: Full time
Job Category: Business Support
Arrow Electronics

Muntinlupa City, Metro Manila
Permanent
Full-time