CUSTOMER SERVICE OFFICERBoutique Management Solutions PTY LTD - Philippine Branch

Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): Microsoft Windows.
Required language(s): English
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Clark,Pampanga.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Full-Time position(s) available.
This role is responsible for providing exceptional customer service, with a specific focus on post-settlement loans processing and communicating with customers.
Tasks include but are not limited to:
• Answer inbound calls and make outbound calls to external parties in line with quality standards
• Liaise with funders, brokers and other teams or departments to provide exceptional solutions for our borrowers
• Troubleshoot customers' enquiries via phone and email effectively to ensure customer satisfaction
• Educate customers on products and services such as Electronic Banking and Repayments
• Complete Welcome Call with newly settled customers and confirm loan account set up
• Meet timeframes and benchmarks in place for all aspects of the loan post-settlement process
• Correct handling and time management of emails, workflows and conditions
• Assist with further duties and responsibilities as directed by your direct manager
• Regular audit of Customer Record Management and funder portal systems