Customer Service ManagerThe SM Store
Workplace: Zamboanga
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 22/08/2020
This job has expired, you can refer to some related jobs below
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
· BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
· RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
· AUDIT STAFF
Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
· TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Qualifications:
· Candidate must possess at least Bachelor's/College degree
· Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store ZAMBOANGA
· Full-time positions available
The SM Store
· BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
· RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
· AUDIT STAFF
Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
· TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Qualifications:
· Candidate must possess at least Bachelor's/College degree
· Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store ZAMBOANGA
· Full-time positions available
The SM Store
Other Info
Zamboanga City, Zamboanga del Sur
Permanent
Full-time
Permanent
Full-time
Submit profile
The SM Store
About the company
The SM Store jobs
Pasay, Metro Manila
Position Customer Service Manager recruited by the company The SM Store at Zamboanga, Joboko automatically collects the salary of , finds more jobs on Customer Service Manager or The SM Store company in the links above