Customer Service ManagerThe SM Store

MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
· BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
· RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
· AUDIT STAFF
Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
· TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Qualifications:
· Candidate must possess at least Bachelor's/College degree
· Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store ZAMBOANGA
· Full-time positions available
The SM Store

Zamboanga City, Zamboanga del Sur
Permanent
Full-time