Customer Service ManagerCoreon Mobile Solutions Inc.

Job Description
Supervise day-to-day operations of the customer service department.
Provide support to resolve critical customer service issues in a timely manner.
Develop customer service procedures, policies, and standards.
Established clear goals and coordinate with the team to meet them on a steady basis.
Strategically form, implement and maintain an orderly workflow according to priorities.
Maintain accurate records and document all customer service activities and discussions.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Analyze statistics and prepare detailed reports on your findings.
Manage the approved budget of the customer service department.
Approval of request of CS Team.
Stay informed on the latest industry techniques and methods.
Provide mentoring and training to customer service staff. Nurture an environment that cultivate growth and development for the team.
Perform any other duties as assigned.
Job Qualification
Bachelor's degree in Business Administration or relevant field.
A minimum of 4 years' proven experience in people management and customer service
Proficiency in MS office (Microsoft Office, Excel, Powerpoint etc.)
Outstanding written and verbal communication skills
Good understanding of management practices and techniques
Relative background in Telco or IT company.
Excellent leadership and interpersonal skills.