Customer Service coordinatorInsight Enterprises

Requisition Number: 88998
What you'll do at Insight
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through the Insight's toll-free number.
Collaborate with multiple departments in order to best assist with our customers' needs.
Get to know the customers using all available means to provide a positive customer experience. The Customer Care Representative must also conduct effective research to effectively assist in the sales process.
Look for opportunities to expand the solution areas existing Customers buy in and provide necessary materials and contacts when appropriate.
Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes.
Respond to both pre and post sales concerns of customer's via phone, email or chat in a timely manner.
What you'll need to join Insight
Open to college undergraduates/ 1 to 2 years related experience.
Willing to work on a night shift schedule.
Excellent communication skills in English
Experience with Inbound / Outbound sales is an advantage
Strong interpersonal skills and ability to think independently and follow through effectively
Has a strong customer service orientation and is attentive to detail.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Internal teammate application guidelines:
Meet the minimum qualifications and requirements of the position;
Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles;
Not be under a disciplinary evaluation or suspension period;
Have satisfactory performance in their current position;
Have their current manager/supervisor recommendation
Do you know someone who would make a great Insight teammate?
Referrals are the best way to build quality teams - and a great way for you to earn a little extra cash. Please visit the page on Inside.Insight to find out how you can refer someone to this job at Insight.
About Insight
Insight's success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people's lives. Harmony to celebrate each other's unique contributions to bring solutions to clients.
Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities.
Here's a little about us, and why we're top choice of prospective employees in the Canadian IT Solutions industry:
Global technology provider of IT hardware, software and service solutions
Fortune 500 company founded in 1988
11, 000 + teammates worldwide, operating in 22 countries
Montreal's Top Employer (2020 & 2021)
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
We offer an amazing flex benefits plan, RRSP matching, paid time off for volunteering, paid sick days, paid vacations, and much more.
As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Today's talent leads tomorrow's success. Discover more at:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Pasig || National Capital Region (PH-00) || Philippines (PH) || None || None || PH - Mandaluyong ||
Insight Enterprises

Pasig City, Metro Manila
Permanent
Full-time