Customer Service - chatbot, operationsShopee

Job Description
Job Description:
Develop and implement solutions that will improve Chatbot user experience
Conduct in-depth quantitative and qualitative analysis of user experience & behavior
Perform UATs and live testing to identify and eliminate inefficiencies
Collaborate with functional stakeholders to understand policy or process dependencies and to manage potential risks
Provide progress reports on a daily, weekly, and monthly basis
Requirements:
Bachelor's degree in management engineering, industrial engineering, computer science, or business
At least 3 years total work experience with 1 to 2 years project management, strategy, or e-commerce experience
Ability to think critically and solve complex problems
Strong mathematical reasoning and analytical skills with proficiency in data analysis tools and techniques
Excellent verbal and written communication skills highly conversational
Previous experience in artificial intelligence, conversational design, or programming is a plus