Customer Service/ call centre/ bpo 15Neksjob Corporation

Job Description
Answering incoming calls from customers and providing information about products or services.
Responding to customer inquiries, complaints, and comments in a professional and courteous manner.
Resolving customer issues and concerns through effective communication and problem-solving skills.
Recording and updating customer information in the company database.
Maintaining a positive and professional demeanor while handling customer interactions.
Upselling or promoting company products or services when appropriate.
Meeting or exceeding performance metrics, such as call quality and average handling time.
Collaborating with team members to ensure customer satisfaction and achieve departmental goals.
Participating in ongoing training and professional development to enhance skills and knowledge.
Adhering to company policies and procedures, including data privacy and security guidelines.