Customer Service associates (chat - 3 months contract)Lalamove

Responsibilities:
Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.
Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.
Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.
Performs other duties that may be assigned by management from time to time
Requirements:
Has experience in handling voice and chat channels.
Must have experience handling at least 2-3 chat windows at the same time
Amenable to work on site in Makati
Amenable to working on a 3-month contract
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Lalamove

Manila City, Metro Manila
Permanent
Full-time