Customer Service associateProgressPro Services, Inc.
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2024
Deadline: 15/12/2024
Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries
Job Description:
• Promptly replies to email/chat from users
• Answer calls from user or make calls to users when required
• Provides a holistic solution to customer queries
• Delivers the required service level
• Accurately document customer requests
• Accurately fill out online forms/sheets
• Provides empathy to ensure customer satisfaction
Job Specification:
• Excellent verbal and written communication skills
• Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
• Proficient in using MS Office, particularly MS Excel
• Excellent problem-solving skills
• Flexible and adaptable
Job Description:
• Promptly replies to email/chat from users
• Answer calls from user or make calls to users when required
• Provides a holistic solution to customer queries
• Delivers the required service level
• Accurately document customer requests
• Accurately fill out online forms/sheets
• Provides empathy to ensure customer satisfaction
Job Specification:
• Excellent verbal and written communication skills
• Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
• Proficient in using MS Office, particularly MS Excel
• Excellent problem-solving skills
• Flexible and adaptable
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ProgressPro Services, Inc.
About the company
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