Customer Service associateMontrichard Philippines Incorporated

Job Responsibilities:
Provide customer support via email and live chat to consumers
Serves as primary contact for inbound customer issues. Other related duties will be assigned when needed.
Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
Ensuring customer services (logistics and after sales questions) by providing procedures and follow-up.
Prepare standards weekly and monthly reports on metrics to track workload
When unable to solve problems in amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Updates customer information and ensures accurate entry of contact information.
Any support mission could be required by the management as secondary mission, in low workload period including but not limited to sourcing, marketing, research, training.
Make outbound/pitch calls to customers or prospects to sell the products and services
Create, maintain and update database of customers with complete information and emails
Consolidate existing customer base while building new customer base
Record outbound call history and customer response in detail
Ensure customer follow-up at all time
Send or email product information, brochures, and other campaign material
Job Qualifications:
Must be a graduate of BS Marketing or any business- related course
With above average communication skills both in oral and written
Must be customer service oriented
Can work well with a team
Highly trainable
Specific Work Location: Within Philippines ( Remote Work)
For more information about our company, visit our website: http://www.montrichardwatch.com/

PHP 16,000 - 20,000 per month
2 to 4 Years Experience
Open to Work From Home