Customer Service associate | spanish bilingualAXIS ONLINE VENTURES INC.

Salary Details
PHP 65,000
Job Address
Metro Manila
Job Description
Description / Requirements
Customer Service Associate
Work Location: Taguig City (WFH in the meantime)
Candidates should be located within Metro Manila / Antipolo / Cainta
Salary offer: 60,000 to 65,000 (could be higher depending on the candidate’s experience)
NOTE: Candidate should be a Filipino Citizen (in the meantime)
Avoid endorsing Candidates from Company Nowcom and Language School Hola Amigos.
Candidate should be below 55 yrs old.
Qualifications:
Excellent verbal and written commu
nications skills in both English and Spanish REQUIRED
College Graduate or 2nd year college undergraduate
At least 6-12 months Spanish Bilingual Experience
Computer Navigation and operations skills
Ability to work independently and in a team environment
Willingness to learn and open for feedback
Customer Service skills that build high levels of Customer Satisfaction
Job Description:
You will be talking directly to Consumers of our program; addressing inquiries about the program and/or troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound or outbound phone calls daily.
Focusing on first call resolution. As time allows, additional off-phone project work will be assigned. Hands on training is provided, with ongoing refreshers offered as processes and procedures change.
Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English
Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
Meets standards of job, such as quality standards, adherence to schedule and average handle time
May provide guidance and/or mentoring to less experienced associates
Other related duties assigned as needed
Job Requirements
Agent
Job Type
Customer Service/BPO
Working Hours
08:00 AM to 06:00 PM
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NCR, Metro Manila, Manila, Philippines
1 Year or less
Full-time
PHP 65,000
Vocational Graduate
100 Vacancies