Customer Service associate seniorFIS

Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, weu2019d like to ask you: Are you FIS
About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.
About the team:
What you will be doing:
Candidate should at least have experience in a merchant services organization
Should be able to handle and resolve customer complaints about products and services
Candidate should have strong understanding of payment processing rules and industry standards
Candidate should have strong analytical, mathematical, and reporting skills
Solid understanding of all operational items related to merchant processing including Funding questions, reconciliation of accounts, and reimbursement requests
Excellent written and oral communication skills
Advanced proficiency in MS office
What you will need:
Minimum one year of experience in a call center or customer service-related position in a service industry
Preferably with one or more years of financial services experience
At least 2nd year College
Added bonus if you have:
What we offer you:
A career at FIS is more than just a job. Itu2019s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass