This is a remote position. We seek a talented Customer Service Associate with 1-2 years of experience handling customer inquiries across various channels, including email, Facebook, and other social media platforms. The ideal candidate will possess strong
communication skills and a customer-centric approach to deliver exceptional support. Key Responsibilities: Multi-Channel Support: Respond promptly to customer inquiries via email, chat, Facebook, and other social media platforms. Manage and prioritize messages, comments, and inquiries across different channels. Issue Resolution: Investigate and resolve customer issues, providing accurate and timely solutions. Collaborate with internal teams to address complex inquiries and escalate when necessary. Customer Engagement: Engage with customers professionally and empathetically, ensuring a positive experience across all channels. Proactively anticipate customer needs and provide relevant information. Social Media Management: Monitor and respond to comments and messages on social media platforms. Uphold the company's brand voice and guidelines in all social interactions.
Documentation and Reporting: Maintain detailed records of customer interactions and transactions across various channels. Generate reports on multi-channel support performance metrics and customer feedback.
Process Improvement: Identify opportunities for process improvement and contribute ideas to enhance multi-channel customer support efficiency. Qualifications: 1-2 years of proven experience in customer service with a focus on multi-channel support. Strong written communication skills for emails and social media interactions. Familiarity with social media platforms and tools for monitoring and responding to comments and messages. Ability to handle a high volume of inquiries across different channels. Demonstrated problem-solving abilities and a commitment to customer satisfaction. Passion for health and fitness with an understanding of industry trends and terminologies. Empathy and a genuine desire to help customers achieve their health and fitness goals. Requirements For us to process your application, make sure you enter your correct email address and submit the assessment.
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