Customer Service associate, contact centreNg Teng Fong General Hospital

You will be the voice of the organisation in providing high standards of service to our customers in our 24-hour Contact Centre. Duties include handling of general enquiries, appointment administration and other hotline administrative functions.
The Challenges
The incumbent shall be responsible to:
Provide high standards of service to our customers in our 24-hour Contact Centre
Address general enquiries
Book appointments
Assist in any other hotline administrative functions
The Requirements
Diploma / ITE or equivalent with relevant experience
Preferably with 1 to 2 years of working experience in healthcare industry, contact centre environment and/or service related industry
Ability to communicate fluently in English and a Second Language
Competent in navigating computer applications
Good interpersonal skills
Willing to perform night shift (including weekends and public holidays)