Customer Service AssistantThe SM Store

ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing
· OPERATE POS MACHINE
Transact merchandise return transaction in the POS machine to generate Sales Return Voucher; facilitate issuance of the automated Sales Invoice
· HANDLE CUSTOMER INQUIRIES
Give product & service feedback to immediate superior for endorsement to concerned department
· OPERATE IN-HOUSE SOFTWARE
Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system
· RECORD MERCHANDISE RETURNS
Facilitate endorsement of returned merchandise to respective departments
· CLEAN THE AREA
Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets
Qualifications:
· Candidate must possess at least Bachelor's/College Degree
· At least 3 Year(s) of working experience in the related field is required for this position.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store BUTUAN
· Full-time positions available
The SM Store

Butuan City, Agusan del Norte
Permanent
Full-time